Customer Testimonials
Salespersons were knowledgeable and friendly. Didn't feel any pressure to buy. Things went smoothly and quickly. Hopefully things go smoothly for repairs.
Quick and easy. No hassle. Honest recommendations and knowledgeable staff. Very pleased with my experience. Would definately drive the extra distance to have my vehicle serviced here.
Everything went great! Smooth purchase! Everyone from General Manager to Sales Associate was very helpful.would definitely recommend this dealership to family and friends.
Victor is a wonderful sales associate! His high level of patience and willingness to explain everything is a rarity in the car buying business! I really appreciated the fact that he wasn't pressuring me into any decisions and let me take the time I needed to make such a major decision. A pushy sales associate is a huge turn off for me and I'm so glad I didnt find that with him! He is a huge asset to your team and your customers! I hope to have this car for many, many years but when I do need ...
Professional Management Team. Selling process was great with a long test ride of the SUV. Feel service department introduced themselves which was a nice gesture on their behalf.
unbeatable very smooth transaction well put together team from ordering the car to paperwork into the delivery going thru the car learning all the features detailed perfectly
Speed, thoroughness, service (ride to work). I have been going to Westbrook Toyota from work for many years. The work is reliable and done well. I can't remember having to go back repeatedly for the same issue.
Joyce and Jose were so low-key, helpful and attentive! They made the car buying process so easy and I ended up with a used car that seems brand new!
Had a great car buying experience! Joyce is a wonderful salesperson, low key and so helpful. The manager Jose was great too. Ended up with a used car that feels brand new!
I was not in a rush and went back several times to look at cars. I never felt rushed or pressured, they respected that I knew what I want and didn't try to push anything on me. The sunroof motor was wonky during our test drive, Victor looked into it immediately, found it was under warranty by Kia. I purchased the car on a Saturday, on Monday the service desk was calling to set up a day to bring my car in to get fixed and I got a loaner vehicle. While at Kia they fixed a recall as ...
Service Department staff reflects courtesy, knowledge and professionalism. Erin in service is outstanding. She is a major part of why I return.
Your service guy Ben is top notch!! He always kept us posted on the progress of this complicated repair. I really appreciated that.
I have already answered questions about my experience. I was pleased with service and dealership. Good assistance and staff. Have a good day
sales person seemed to have our best interest in mind and was not pushy, listened to what our interests were.
Erin Taylor was my service advisor. She was courageous and knowledgeable. She helped with a future tire purchase at Westbrook Toyota. I plan to continue servicing my toyota at this dealership.
Excellent customer service and reception. Was checked in and kept updated. Service agent explained current works being done and future work recommend on next service date
Dennis was very knowledgeable, friendly and polite. We enjoyed working with him. We love our car and thankful he suggested we try it.
I was given excellent and knowledgeable service - Shana Keirn was excellent is all aspects of customer service. Kept me informed at all time for the work progress and needed work and related costs.
Very thorough service and an attentive customer service person. Always keeps you updated on the amount of time and provides a list for your next visit
People are friendly, and likable. Service is relatively quick. The waiting area is comfortable, the water cooler and coffee are appreciated.
Very good service. Our salesperson Ron was knowledgable and caring. The dealership was efficient and able to answer most questions. I would recommend this dealership.
Westbrook Toyota has very kind team members. Great communication about the repairs and follow up was great too about what I might need to do in the future. Efficient process. Comfortable waiting area.
Does. not take very long. and nice place to wait. Courteous services done well. I can't think of anything else to say.
Oil change and tire rotation only took 45 minutes.Service dept associates went out their way to make me feel like a valued customer.
Efficient, thorough, thankful for the close follow up given the competitive nature of the car market lately. Appreciate the help from everyone that was a part of the sale
Great personal experience and very nice and helpful dealers. Great very clean and nice atmosphere. Loved how they offered coffee and water.
I sent my Daughter who has never gone through the service process and it was a snap. She had no questions when she got home. Thanks Erin!!!
Professional and dedicated personal. Trusted. Waiting always less time than first told. Personal is telling me up front how long it will take.
Very pleasant experience from start to finish. Was greeted at door by a friendly associate and then once service was done I was properly informed.
Fast courteous service. Staff is very knowledgeable and not pushy. Showroom and drop off area are always clean. Would defiantly recommend buying from or having your vehicle serviced at Westbrook Toyota.
I liked the Prompt, quick and easy scheduling. The Staff could be friendlier. I did not receive a call back for service that was recommended.
Fast service and price was a lower price than originally quoted. Wait was shorter than anticipated. Great experience at this dealership.
The service department honored my request to complete specific work done on my Prius. They also recommended necessary work that my car needs at the next visit.
Service person, Catherine McShane, is always friendly and professional. I believe the work is done properly and it is usually pretty wuickt
Fast and efficient and overall in a timely manner. Very happy with this facility for service and purchases. Happy customer
my service person was very nice and knowledgeable and let me know what exactly needed to be repaired and how long it would take.
Great customer service and people. They are accommodating with regard to loaners etc. There is excellent communication and a great service department. I would highly recommend this location for your Toyota service needs.
Your dealership was able to locate the car I wanted. My salesman, Ross, made it easy to purchase this car at a time in car buying history that was was very difficult and stressful. I wanted the car by Halloween. Ross said up front I would not get the car until the end of the year. Even though I hoped to get it sooner, the car came in as promised one week before Christmas. He kept me posted on the progress with the car over the 5+ months that I waited. He picked me up at the New London Ferry Terminal ...
Did not try to sell me on services that I didn’t need even though had the opportunity to do so
The service agent kept us informed about the needed repairs and costs that we would be looking at during our visit.
Greeted courteously, desired car was prepared and available. People were all friendly. Had the car I wanted which was great in these conditions
The facility is very clean, the staff is friendly and helpful. Service waiting area is comfortable. Service appointments are generally easy to schedule.
In and out quickly. Very professional. Every customer is treated like family. You are updated on progress during the service.
The Service Representative, Erin Taylor, always provides the customer with up-to-date information on your car and is both efficient and courteous. She is the best Service Representative in that Department.
Our salesman, Ross, was fantastic. He responded to every one of our questions promptly with expert knowledge. He even continues to respond even though the purchase is complete! We would highly recommend Ross.
Only waited half an hour or so for service to be completed. Waiting area was comfortable. Employee explained exact service to be performed
Very knowledgeable and friendly staff. Made it feel like I was buying a vehicle from a friend instead of a dealership
Ease of scheduling appointment Quick and speedy service. Friendly staff. clear discussion of service and cost. Fair price for service prepared Always uses Westbrook Toyota for service
I brought my car in at the scheduled time and was out the door in about an hour. Service reps were very friendly and helpful.
Fast and convenient. Was easy to check in and my oil change took about 30 minutes. Staff was very friendly.
The girl I dealt with was very pleasant. The wait time was reasonable for putting on 4 new tires and getting an alignment and the facilities were very clean.
I was there Loved the coffee and the work was done quickly and well. comfortable waiting area, everything included in one bill
Service department is well organized, In and Out are always smooth and service is timely and sensitive to our schedule
Easy appointment setup online, arrived at dealership, service writer had my vehicle in the shop very quickly and everything was done on time an hour later. Everybody did a good job!
Felicia got back to me promptly, and made sure I had a loaner for as long as I needed it.
Alway professional, friendly, competent service with a thorough explanation of services needed . The waiting area is bright, clean and comfortable. Love the availability of coffee and water,too.
The service is excellent, efficient and friendly. The staff is knowledgeable and helpful. I wish it were easier to get a loaner for service.
Very helpful service advisor- informative without pressing me to do anything. Scheduling my appointment was also very easy and convenient
Excellent staff who go above and beyond to satisfy the customer! I highly recommend Westbrook Toyota for all your Toyota service needs.
They were expecting me. Took the car right in and my wait time at the shop was not bad as result.
hours were very convenient, employees were very helpful, explanation of issues was complete, cost estimate was accurate, the locationm is handy to the highway
From dropping vehicle off to picking it up the service experience is excellent. All personnel are knowledgeable, efficient and friendly.
Dennis walked me through the process with ease. This was by far the most pleasant and easiest buying process I have been through. In general the sales staff was extremely friendly and curious!
Clean facility. Extremely friendly staff who goes above and beyond to meet your needs. I highly recommend both the sales and service department!
Friendly, professional advisors and technicians. Good communications and work explained in an easy to understand way. During each repair they inspect the car and recommend things that may need repair.
Joyce our sales woman listened to our needs and was not pushy with her sales technique. She was kind friendly and fun. Very smooth buying experience
Zack was great the tech discovered that locking lug nut was strip on driver side rear tire . I explained to Zack that your dealership is the only one servicing my truck. Zack took care of the problem
The People were very nice and Efficient. The Waiting area was comfortable. Overall the service experience was very good. Totally would recommend this dealership.
Shana Keirn, my service advisor is the best despite several avoidable screw-ups behind the scenes. Everything worked out ok, but the mistakes didn’t need to occur.
The purchase was made simple and easy to complete by the sales team. The dealership was clean and inviting, sales team were friendly and efficient.
The staff was very courteous but I was a bit shocked at the price for an oil change … $82.17 and they didn’t even do a tire rotation!
Pleasant experience, professionally done. I have highly recommend Westbrook Toyota to my family and friends . Please continue to keep up your great experiences . Thank you for everything.
Everyone is very friendly, supportive and helpful with any questions/needs.Would definitely refer a friend or family member to this facility.
Knowledgeable, friendly, patient with questions. Considering all that was done at my last visit, time there went quickly. They were ready for me as soon as I arrived...no long waiting.
Discount on Bill , comfortable furniture, quiet atmosphere,great models in beautiful showroom Great service Friendly representative Good coffee, great water
Friendly, knowledgeable, efficient service. Customer is greeted immediately and customer concerns are addressed thoroughly. Pricing is fair and long-term customers earn discounts.
Just purchased a certified pre-owned Toyota RAV4 from Westbrook Toyota for my sporty mother and traded in her Sienna. The Rav4 is gorgeous. Love the 160-point inspection checklist and warranty for their pre-owned cars. The car looks and runs as though brand new. The salesperson Victor was absolutely fantastic. He was knowledgeable, informative, trustworthy, patient, and kind. He carefully listened to my mother’s needs and concerns. We didn’t feel even slightly pushed or played. He made the entire process smooth and painless. Deeply grateful. Absolutely love having her in this beautiful, reliable car that is perfect for her. ...
Courteous, thorough, full service. I got a ride from the dealership to work and back to the dealership. Was informed promptly when done.
Although I was there for @2+ hours, I knew it would be a long time, I was comfortable waiting. We have always had our 2014 Avalon Hybrid serviced at a dealer. Just feel better that way.
The people were kind, friendly, remembered my name as well as my daughter’s when I visited a second time, and moved the buying process along quickly. They made the whole car buying experience pleasant.
Great service personal got me in and quickly. I would recommend Westbrook Toyota to anyone. You guys are the best that’s why we have been using you for almost 20 years.
easy to get an appointment. good customer service reps very close to shopping don't really know what else to say
Work was done. The price was good. Took a long time. I only learned after that recall work was also performed.
Prompt courteous service . Service advisor was extremely helpful, nice and efficient. The work was completed in a very timely fashion. Vehicle was returned promptly.
The people are wonderful I enjoyed working with Joyce tremendously. She took her time to explain everything I needed to know about my new car.
Everyone is friendly and courteous. Love your service advisors, they explain everything and the check out cashier ( young girl, dont know her name) is very friendly and courteous too.
Westbrook Toyota saved the day for my Trinity College sophomore and consequently helped the entire Trinity Rowing Team. My son had a car accident on his way to college this fall and Jose Espinosa, Ross Stands and Tony Mumtaz came through for us. They were so efficient that within a matter of days my son was able to conveniently give Westbrook his rental and drive away in a beautiful SUV. The service was incredibly accommodating, even handling our transfer plates and subsequent out of state ones and registration. Every morning members of the Trinity Crew Team commute to practice in ...
Efficiency of the work was very good as was the courtesy of the customer service. My dissatisfaction is explained in another section of this survey and has to do with additional work the vehicle needed which was not assessed, reported or detected. The service rendered did achieve the projected objective.
Scheduling service online is quick, easy, and convenient. Receptionists at the vehicle drop off are very customer friendly. Service was completed in a timely fashion. I’m very happy with this dealership.
Prompt and reliable service; representative explained everything and offered discounted coupons for work needed; took care to ensure work was completed in timely fashion
Always fast Been buying there for like 20 years it is always easy and fast and teh people are great to deal with and priceing is fair .
Erin Taylor is a fantastic Service Representative and Chuck does fantastic work on my car. Chuck even came in on his day off to work on my car which I very much appreciated. His working knowledge of my '95 Toyota car is not matched by others.
prompt initial service entry for appointment....diagnostic cost up front....repair cost twice that....no assurance it solves the actual problem....got taken for $150....issue unresolved....and the issue has a service bulletin and full coverage through 36K
Great Team Approach! If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. Pricing is 100% fair! No price gauging during the pandemic shortage like so many other car dealers are doing ( actually it seems like most or all others are doing ). NOT THIS DEALERSHIP! Edgar Rivera, Joyce Scarlett and Tony Mumtaz helped me purchase my dream vehicle. These 3, or any of the other incredibly friendly and fully competent team should do that for you!
Westbrook Toyota has serviced my Toyota Prius Prime for the four years that I have had it. They provide excellent service in a kind and timely manner.
Great Team Approach! If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. Pricing is 100% fair! No price gauging during the pandemic shortage like so many other car dealers are doing ( actually it seems like most or all others are doing ). NOT THIS DEALERSHIP! Edgar Rivera, Joyce Scarlett and Tony Mumtaz helped me purchase my dream vehicle. These 3, or any of the other incredibly friendly and fully competent team should do that for you!
Straight to the point in price no hidden costs break down of the total price. What was laid out was the cost
Service by Erin Taylor excellent customer service. It is a pleasure dealing with Erin, She keeps me informed and advised
The customer service is very friendly everytimeI have maintenanceon my car, car is looked at in a timely manner and facility is clean.
Everyone is always so nice and easy going. Sometimes I feel a little spoiled because they go above and beyond.