Customer Testimonials
Staff was pleasant but I don’t appreciate the continued upsells not do I appreciate the email from Serius after my visit.
Staff was knowledgeable and pleasant and helpful all along the way. Help was given setting up and explaining new technology.
All service work is discussed and nothing is done without the approval of the customer. Spacious waiting area with plenty of light adds to the client's comfort.
Have been servicing my cars there for years. Cathrine always goes out of her way to accommodate me. It is usually easy to get an appointment and I needed I can get a loaner car. The service is always expensive however, the cars are running well and safely. Also, the facility is clean and there is a lot of space for seating and working when waiting for the car to be serviced.
Friendly, easy and efficient process! Doug, Joyce, and Tony were fabulous, and after having a Sienna that was still going after 247k miles I just had to have another Toyota! Looking forward to servicing my new Highlander there.
Very friendly service and listened to my needs. Service reps made sure things were done and communicated very well about the progress.
My sales person Joyce was excellent! And also Jose the sales manager! They took their time answering my questions, as I purchase this vehicle from out of state over the phone.I would highly recommend Joyce as a great sales person!
The quality of work preformed from the service writer to the mechanic. I don't live local to the dealership so that should speak for it self.
Easy ,great people at toyota westbrook.buying experience was very easy no pressure during the entire process . Would recommend dealer to my friends
I have been dealing with Westbrook Toyota for some time and find them very responsive and understanding to my needs.
Communicative service manager. Comfortable waiting facilities. Expeditioys repair work. Sadly, needed to return a few months later to repeat a repair that should not have failed. Overall a very pleasant experience.
Service folks know me and asked about my old Highlander that I gave to my son. Free service for first two years is great for my new Fav 4.
Great service and the personal were friendly! Although I was from out of state they treated me as if I was a regular customer that came to their dealer ship all the time!!
Joyce was very helpful in explaining the car and lease options! She answered my questions and was very professional. A great car shopping experience!
Prompt service - car taken in for service with little delay. Explained recommended service and answered my questions. Facility was pleasant and clean. Nice waiting room.
Excellent service on my Prius, as always. I have also recently purchased a new RAV 4 Prime and sales staff are well informed and helpfu making buying a car a pleasure.
Service department prepared on time to service vehicle atmosphere at dealership made very comfortable for waiting for repairs to be done
Prompt, courteous, knowledgeable and efficient . Go here for all my service needs when back in Connecticut. Recommend them highly
Easy to drop off car and notified when done Easy to speak with service about issues and scheduling of next appointment
Good. But took 2 hrs before service was even started. A 4 hrs day total. I always expect longer times. But I wasted a long overdue day off work. Could have been more efficient. My service people were very nice and made up for it. But could be better.
Michael was exceptional in meeting all my needs and beyond! He called me several times to update me and even used coupons to help me cover some of the costs! He is marvelous!
I had an issue with my tire and was on my way to NYC . I was nervous and called the service department. I brought the car in I Was greeted with a positive welcome and immediately took my car in to fix the issue . In less than one hour I was on the road again . The service swift and profess
Friendly, customer friendly atmosphere. The staff was extremely accommodating. Work was done to satisfaction. I will definitely be coming back for the service for my car.
Service advisor helpful, friendly, looked for best way to service what was needed. I found parts manager Jessie especially helpful as well. Knowledgeable staff!
Michael was again outstanding in his knowledge, thoroughness, professionalism, and kindness. He is a tangible and valuable asset to your organization,
Service was excellent. I forgot the reps name but he called me and answered all of my questions. Great service all around. Thanks
Professional, informative, cooperative and responsive service mixed with extreme politeness. I was given options and information on those options. Highly recommend.
Everyone is very helpful and friendly. The show room is very clean and the cars are nicely displayed. If you are looking for a new car this is the place to go to!
Bobby Garcia was a non pressure salesperson. Made us feel comfortable. Seevice appointments were no hassle and Toyama is a quality product
Great service and concern for our needs. Dealership goes above and beyond to meet our needs. Staff is very efficient/ friendly and professional.
I really enjoy working with Joyce Scarlett, its the fourth time I've worked with her. She is great and very accommodating and makes the process go smoothly.
Technical knowledge and professional courtesy of Michael Berkery at service desk. Facility efficiency and transportation provided was appreciated. Will continue to service our Sequoia at Westbrook Toyota.
Expected a 3 hour wait for the Sienna fuel pump recall fix but it took only 1.5 hours. Waiting area comfortable, uncrowded.
I need a ride when I drop off my car for maintenance. I only have to wait a short time for the ride.
Always thorough and expedient! The service staff is friendly and knowledgeable. Always give us the heads up on what to expect at our next service visit.
The facility was clean and quiet, employees were friendly, and Joyce was kind and easy to work with. She was informative and honest and not pushy.
Very friendly, very fast service! Bought my truck here for a great price and service was faster than they estimated!
Dennis is new, but was SO professional, never kept me waiting and was wonderful. Also "Tony" is very receptive and Jose is a nice guy. A great crew.
Courteous service and knowledgable service technicians. Loaner car available. Not dealership related but zI don't think that customers should be charged when warning lights go on and no malfunctions are found
Buying from Westbrook was a great experience. Competent staff that take their job seriously and provide excellent service. Friendly and personable.
Service person ( woman) forgot name. Was excellent she explained everything, was friendly and didn’t rush me. Thanks for washing my car!
Joyce was honest, straight-forward, and helpful. She was dedicated to finding us the vehicle we wanted at the lowest price. I would recommend her to anyone looking for a new car!
Very efficient, nice people, excellent saleswoman, have purchased 2 cars from here. Good trade-in value for my 2010 Toyota Corolla. Love my new 2021 Corolla!
Erin Taylor was terrific. She is consistently professional, friendly and makes the customer feel appreciated. For years I went to the dealer in Wallingford for service, their good service reps are all gone and now they are consistently rude and it felt like I was bothering them. From now on, I only go to Westbrook Toyota for service. Westbrook Toyota is excellent!!!
Price was affordable and my other lease was up. I don't have anything else to say. Twenty words is annoying.
Ross Stands - knowledgeable and easy to work with sales person. Third time I have purchased a new vehicle working with him.
good communication, easy to schedule appt. they were clear about what they could fix and clarified it was all under warranty
Great customer care, great facility, and very nice people. I came to Westbrook Toyota for a test drive, and I was impressed by the quality of the customer care and the attention to the customer needs and problems. The next day, I was driving home with my new Highlander. Thank you to the sale representative and the business manager for making that possible.
Great service, great facility and very nice people. I went to Westbrook Toyota for a test drive and the next day, I was driving home with my new Highlander. Thanks to the sale representative and the business manager for making that possible.
Erin was knowledgeable, helpful and pleasant to deal with. She’s a keeper. I would recommend bother the dealership amd Erin Taylor to anyone looking to service their Toyota .
There was no waiting when I arrived. Staff are very friendly and helpful. They took my concerns about RAV4 issues seriously.
I like Erin's professional and thorough attention to detail and desire to make sure the customer is well cared for.
As of now, I am feeling secure with the professional expertise of my Sales Person Ross. I LOVE my new Ruby colored Rav.
Easy, friendly experience. Joyce was very helpful and helped me find what I was looking for and the price I was comfortable to pay.
Courteousness of the staff and technicians. Prompt attention to my vehicle. In and out in less than 1 hour for my oil change.
Waited the specific time I was told. Car was washed and everything was as I had been told. Staff was friendly and helpful.
I was very pleased with the excellent service. Corey Litwin went above and beyond to ensure my complete satisfaction. He made me feel valued as a customer.
Friendly, professional, efficient service Clear explanation of the lease options and process Desire of the dealership to meet my specific needs Thorough review of the all of the features of my new vehicle
Service Assistant was very knowledgeable, pleasant and helpful. This was first 5,000 mile service, and it was smooth and quick.
Bobby Garcia was great explained everything. Also all the employees were very attentive and courteous. It was a pleasure doing business at Westbrook Toyota and I will recommend them.
I have been contemplating leasing a vehicle for a while now and finally decided to go through with it. I worked with Joyce and she made my experience purchasing my first car easier than I could have ever imagined. She worked diligently to make sure that I walked out with the perfect car for lifestyle. I would recommend Joyce to anybody who is interested in a new or pre owed vehicle. After talking with her - I was extremely confident in my decision and could not be happier with the outcome. I purchased a 2021 Toyota Corolla SE and I love ...
I highly recommend Westbrook Toyota. On our recent visit, we were treated with respect and consideration. We will continue to lease or buy our Toyota's from this dealership.
Although it wasn’t planned, they suggested and fixed the recall on my Highlander. It is appreciated. The service was timely and efficient.
I have been servicing my vehicle since 2012 and wouldn't think of going anywhere else. Erin and Rob are always there for me whether I have a large issue or a small one that I need to talk through over the phone. There is always a desk for me to work at while I wait for my car or a loaner is offered for more extensive service. Westbrook Toyota is the best!
I have been servicing my vehicle since 2012 and wouldn't think of going anywhere else. Erin and Rob are always there for me whether I have a large issue or a small one that I need to talk through over the phone. There is always a desk for me to work at while I wait for my car or a loaner is offered for more extensive service. I have on occasion had to go to a different dealer out of the area if I am on vacation with my car and have had a problem. NO comparison to Westbrook Toyota. ...
Everyone was knowledgeable, courteous, very helpful and professional. It was a pleasure doing business with them. I would certainly go back to them in the future
The friendliness of the staff, their explanation of options, and quickness of service. I found the facilities to be clean and welcoming.
The attentiveness and diligence of the staff member was a pleasure and let me know that my time at the facility would be kept to the necessary minimum.
Dealing with Rob, Service Advisor was a pleasure. He is very customer service oriented, professional, personable, knowledgeable and kind. I feel comfortable asking questions and I feel I’m getting honest, straightforward answers from him. He takes the time to listen and explain things in an understandable and clear way. I appreciate his positive, helpful and friendly manner.
Jose and Joyce found the exact car We was looking for This is our second new Toyota in one year! Thanks
Once you enter the website, it is easy to make service appointments. The waiting area is comfortable, and I always get thorough explanations of issues found.
My overall experience was great. The entire team at Westbrook Toyota is phenomenal. I would recommend this dealer to all my family and friends. 😊
We were not pressured in any way and our sales person (Joyce) was very informative and answered all of our questions
Joyce was extremely helpful in the process. We have been with Toyota since I first got my license. I am now 25. Would recommend to everyone.
I really appreciate during these Covid times all the separate areas that are arranged in the dealership so that you can wait for an oil change or other car services and feel very safe.
Catherine in service is awesome - always nice, knowledgable and real. The new guy is pretty good too. Joyce in sales keeps me up to date and in the loop when Im looking for a new car or like the new cars - she is a pleasure to work with.
Service is good. Catherine was very professional and helpful with my service visit. Use of loaner car, when necessary, is very helpful.
If u ever go to this place ask for Joyce scarlet . She is a very helpful person.she will give u the best price . Excellent service. Never had such a good deal and service from dealer I have been.overall excellent.
Erin did everything she could to make my experience a pleasant one. I was given a loaner I could tow with, which I needed for work. Getting a vehicle repaired can be unpleasant and you guys did everything to make it as easy as it could be
they were very helpful and kept me aware of everything they did. They even drove my car to my house because Iget chemo and and unable to get there
The ability to get an appointment quickly when my battery died. I needed a new battery and was able to get a new battery installed in an hour, very much appreciated.
Everyone I spoke with went out of their way to be helpful and friendly. Communication was great. Lounge area was clean and comfortable
Prompt. Completed as estimated. Repairs well explained. Scheduling was easy. Vehicle was returned cleaned. Covid concerns were addressed. Facilities were clean and welcoming.
We liked everything about our experience. Friendly helpful staff and the work done was done in a timely manner. Our next vehicle will be bought at your dealership for sure.
Easy to schedule. Catherine, my service representative, is very easy to work with. Prices are competitive when compared to non-dealer shops.
Wonderful team of employees who do a very good job - felt like family. clean, quick and great atmosphere. would gladly use your dealership.
It was convenient not only to schedule my service but to have it done. During my service I was kept informed of the progress.
Was in for my regular service (oil change, tire rotation). Very genuinely friendly staff. They washed my car for me at no charge. They told me how long it would take and their time estimate was right on. Great service!
I have recommended Westbrook Toyota to others. Simply because I think you know what you are doing. My wife and are each in our 3D Toyota.
A welcoming environment. The job was done quickly and professionally. The loaner car was ready for me when I arrived for the service.
Fast reliable and detailed service . Very knowledgeable about your vehicle and what services you need and to expect on your next appointment
Everyone was so helpful--Joyce my saleswoman went beyond even returning my leased car to Milford! I previously filled out a survey with positive comments by others by name.
A very nice waiting area - WiFi, TV, soft chairs, coffee, tables for working. A loaner truck was given to us while our Tacoma was being undercoated at no charge. Thank you.
5 reviews 6 minutes ago I cannot speak highly enough regarding my experience at Westbrook Toyota, but I’ll give it a shot. As we know, buying a car can be a daunting task, but this wasn’t the case with the fine fellows at WT. The entire process was painless, and I even felt as if I’d made some new friends. How often does that even happen? Seriously, I must thank Jose Espinoza, Doug Anderson, John Woo, and Bobby Garcia. Too notch guys, who all made me feel like a priority. They took care of me and helped me navigate ...
Excellent service reps-really do a nice job. Just need to have access to all service records for each vehicle sold there.
Courteous, competent service and a pleasant atmosphere. Michael Berkerrey was very helpful and accommodating. From a sales standpoint, I would prefer not to have the hard sell on after market extras -- eg. clear cut, extra protection packages, etc.
Joyce Scarlett was an extremely knowledgeable and professional sales person. Edgar Rivera was very accommodating and really worked with us to make the deal come together.
Frame was inspected and sprayed to inhibit rust. I was keep informed of timing. I was very pleased with the service.
After taking my vehicle in for a minor problem, the service tech identified a bigger problem that would be covered by my certified warranty and was able to get it fixed the by the next - was glad this was addressed and not overlooked. Also, I was offered a choice of a "courtesy car".
Always courteous and timely - have done business there for years and have always been satisfied whether for sales or service
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