Customer Testimonials
Kind. Courteous Tony and Joyce were especially trustworthy. I hate shopping for a car and they made this painless Very professional
They were flexible with scheduling a test drive and if I was running late it was never an issue. The head of finance was super nice and helpful with getting me an extended warrantee on my used car at an unbeatable price.
Courteous staff, friendly and welcoming. Gave updates on my vehicle whilst I was waiting for it to be serviced. Would recommend
The personal touch, knowing individual repeat customers and treating them with respect. Repairing or maintaining my car with efficiency and quality parts.
My first visit for my new car was Easy to make the appointment and efficient, Cleanliness, helpful Employees and a comfortable waiting room
Ease of making appointment at the dealership. Nice waiting area for all of the customers. Cost of an oil change more than doubled.
HONESTY. We where told how hard it is to get a Rav4 Hybrid plug in. Ross kept as informed as our car was shipped ,unloaded , and when it would be here. He did a great job. Now we have it and really are enjoying it.
Karen is a great service advisor and the GM was a pleasure to talk shop with. Look forward to checking out the new BRZ4
Everyone is always really helpful and friendly. More often than not they go above and beyond! As I get to know my hybrid, I always have questions about how things operate and how I can help my car run efficiently, they are always so patient answering my questions (even though my car is two years old!)
Timely updates on progress of service and identifying potential mechanical before they occur. Knowledgeable staff. The mechanics found that my oil pan was nearly rusted through which could have created a dangerous situation; the oil pan was replaced within 24 h. I was thankful because I was planning a 1000 mile road trip!
Friendly staff was very professional and helpful and kept me informed throughout the morning. The waiting area was comfortable and quiet.
Great team effort, and Edgar was very helpful, especially offering to install free luggage rails and solving leather and heated seats
Service was excellent ~ The woman who took care of me explained everything l needed to know before hand~ Facilities were very clean ~ My car sounds great once again~ Thank you
Excellent and efficient scheduling and service! Facility is immaculate and a great place to wait for service. Very professional staff and highly recommend!
Fast service at reasonable prices. Friendly staff and clean facility. Would definitely recommend this dealership for parts and service. Pleasure to deal with.
Joyce was great to work with. She made the process seamless. I will definitely do all of my business at this dealership in the future.
Convenient, but was disappointed that they did not wash the car when done, despite having routine and additional servicing performed. (other local dealers always do). I will likely go elsewhere in the future.
This was a Hassle free purchase start to finish great sales easy pickup. Love the truck awesome product would definitely do again.
123 and the operation is a complete success !!!! And, of course, I would highly recommend and return again, Best regards,PAUL SIENKOWSKI
Michael Berkery, your service advisor was exemplary. He was most efficient and rendered service above and beyond what was expected. He delivered on every detail from the initial diagnosis/repair cost to final delivery on the day promised.
Accommodated my needs to leave my car for service with a loaner for the day. Will return for my future maintenance needs.
Greta propale very nice. The y have a lot of patience; they always give you a good advice. Other thing I like they work together you have to waste too much time.
Service is always very good and the staff attentive. Vehicle was throughly cleaned inside and ready for pickup immediately after notified!
Awesome building: striking, spotless, and functional. Car ride from nearby(perhaps very walkable) train station, fast process, low pressure to buy add-ons, personable
The staff - all are tremendous - sales, business, service and general manager. Waiting to hear on body shop appointment.
Personable and not “pushy”. The buying process can be overwhelming and everyone did well to help make it feel much less overwhelming.
Katherine and Erin can always be counted on! Professional, helpful and really go the extra mile! The dealership has been an absolute pleasure to work with for the past 10 years! It is influencing my next car buying decision as I want to continue service here! Thank you for all you do especially when stressful situations arise.
Service was great - drove me back home and picked me up after work was done on my car the next day.
The service staff is great, very efficient and friendly. Service was completed in a timely manner. The location has a clean, pleasant waiting area for customers.
Westbrook Toyota actually had the car I wanted in stock. I waited three months for another dealer to try and get an allocation for it. Communication and documentation was fast and easy.
Professional, knowledgeable, took care of my needs by letting me use a courtesy car while mine was being worked on
Westbrook Toyota has a friendly staff, clean waiting area, and I enjoy the shuttle to the Outlets to kill time while my vehicle is being serviced.
I have been here several times and every time I go I feel very respected and properly cared for. As a young woman, I have gone into other car dealerships and have been demeaned for my work, sex, and was assumed I would go along with any deal as long as they pushed hard enough since I don't know much about cars. But at Westbrook, I feel they are actually looking out for me and my best interests. I have worked personally with Douglas Anderson and Jason Blakeslee and they have been fantastic every step of the way! The ...
In and out with no problems. Clean courteous staff. Pulled right in the bay. Was helped immediately. Able to stay dry on a rainy day. Love Westbrook Toyota.
Joyce was great! Very knowledgeable and easy to deal with! I would highly recommend using her to purchase a vehicle.
Joyce Scarlett was the best. She was extremely helpful and incredibly kind and knowledgeable . The purchase of my new Rav4 Hybrid was by far the best car buying experience I’ve ever had.
It was nothing short of amazing. Tony & Dennis was GREAT!! I would always go back and purchase from these gentlemen.
An absolutely phenomenal experience!!! The team at Westbrook Toyota went above and beyond my expectations. The process was smooth, stress free, and truly remarkable. They provided an exceptional level of customer service and ensuring my happiness/satisfaction was always their top priority. I would like to give a huge shout out and THANK You to Ron DeLieto, Tony Mumtaz, Edgar Rivera, Jose Espinosa, Ross Stands, and Aaron!
Always professional and on time!Dealership is always clean and comfortable. Helpful staff available to answer any questions you may have.
Quick, thorough and the surprise car wash was the icing on the cake! I’ll be back for future oil changes.
My car was taken as soon as I arrived. Service was completed in a timely manner. I was disappointed in the car wash. A terrible job.
Good customer service. Comfortable waiting area. I really liked that the mechanic working on my car came out to personally discuss repair and explain.
Efficient Was educated on issues needing to be resolved and was able to quickly move on with my day with a loaner.
Your loaner car made it easier to manage without my car since it was in the shop for three days.
The service advisor informed me what the van needed, explained everything with no pressure. I will definitely return for the needed repairs
Joyce and Jose were a pleasure to work with. They resolved an issue I had within the first week with a tire.
Jose and Joyce made the car buying experience (one of my least favorite things to do) quick and painless. Overnight test drive, great price and no pressure.
Quick and accurate service. Recognition of waranteed service. I appreciated the application of the warantee to the bill. I hope that that warantee will be valid at 80,000 miles.
Service is prompt and professional. issues are described clearly. Staff is courteous and professional. I appreciate the attentiveness and efficiency.
Joyce and Doug are great. They make the process smooth and stress free. They are simply the best! Great sales and service at Westbrook Toyota. They make buying or leasing a car fun and easy! IF you are in the market for a Toyota this is the place to buy it 5 star all they way!
I always have great service. The staff is great. The tech really know their stuff. They even drove my car back to me because I was unable to due to illness
Prompt service but didn’t honor rewards promotion .don’t offer rewards if you’re not going to honor them.they are not worth the paper they are printed on.
everyone is always helpful and nice the waiting area is clean and spacious and the service people are quick and through
Easy check in and updates, including options for new tires. Cost is less than some quick change oil places. Definitely recommend.
Catherine did excellent work for me -- I had a weepy transmission gasket and she was able to get a Toyota adjuster in and got the repair done under warranty, not only saving me hundreds in out-of-pocket expenses, but got me a great loaner for the short time I had to leave my car and reinforced the idea that the Service Team at Westbrook Toyota has my best interests at heart and is really looking out for me as a customer.
Erin Taylor, and Jean Hall and AJ. Great service for many years in this area including Old Saybrook. I hope they will continue for many more.
There was no bs. It was all straight talk and a very simple buying process..very pleasant experience..would refer others to them..very pleased.
The folks here provide easy, prompt and courteous service. Scheduling was super easy and the price was quite good as well!
The service rep was professional and helpful. However, it was not easy to make my appt as the voice mailbox was full. It took me 2 calls and 1 callback to make my appointment. The svc Mgr didn't seem remotely concerned as he said "we've been busy lately". I was put off by that
It is an insane time to purchase a vehicle however, Westbrook Toyota was fantastic! This was our first purchase from this Dealership and we will return for another vehicle shortly. Dennis and Tony were amazing to work with and thanks aging!
Will do everything they can do get you into a new car. Straight shooters that are friendly and really easy to work with.
The staff was friendly and upfront about any additional work beyond scheduled maintenance I needed for my car. Clean facilities, average wait time for repairs needed.
Always friendly and responsive. They won’t blow up your phone or force you into a decision if you’re car shopping which is a relief from other dealerships.
I hate shopping for cars but this was a good experience. Our salesman, Ron Delitto, was very helpful, Informative, no pressure and showed us any car we wanted to see. He definitely wanted to make us happy; which we are.
Way to had to make appointment. they think their calendar is more important than customers’. Good check in process. Work OK, but priced high.
Edgar was very friendly and Ross was a perfect salesman: completely attentive, efficient, and professional. The man who brought the registration to our home was very professional and helpful. The financing paperwork was done by a chauvinist man who was very condescending to me as a woman even though I was purchasing the car.
Friendliness of service department people. Done in time promised while I was waiting. Nice area to wait - comfortable with coffee!
It was very easy to purchase the car that I wanted. Joyce made the process quick and painless. There were no hidden fees or bad surprises. I am very happy.
The quality of my service and my service rep was knowledgeable and courteous. Didn't have to wait to long for service to be preformed.
Nice amenities and friendly staff. Made you feel welcome and catered to your needs. Good convenient location with speedy service.
Westbrook Toyota Service department is the best in the area. It’s the reason we don’t use anyone else. We were also in need of cross bars on our 21’ Highlander and received the best treatment getting them installed by Jose and Ross. 5 stars across the board. Thank you so much.
very friendly service. They called me back to give me updates and explain all costs and options. They provided loaner!
Westbrook Lorensen Toyota gave great service and communication, thanks Pat! I appreciate the feeling that all my concerns were addressed professionally.
Prompt courteous and efficient . Highly recommended dealership . The staff at Westbrook Toyota are always courteous and welcoming. They are never pushy or discourteous
Great service, friendly staff and free loaner car. We have been dealing with Westbrook Toyota for close to twenty years.
Professional, knowledgeable and friendly staff. Excellent service and easy to make appointments. Modern well equipped facility and a very pleasant place to wait for my car.
The dealership took my car in right away, lent me a car to use for the day, found the problem, fixed it and called for me to pick it up.
Erin Taylor did great job ordering the parts and scheduling. The shop did an excellent job. I will continue to do business at Westbrook Toyota.
Intelligence, professionalism and dependability. Staff and service techs are the best. I have never had a bad experience in the 5 years of bringing my Tacoma here.
Integrity, knowledge and efficiency. Erin is fantastic, and presents all the options available, and works with you to ensure your current and future service affords you the best bang for the buck.
Fast, efficient and courteous service! Wouldn't think of going anywhere else! I'm on my 4th Toyota from this dealership! Erin Taylor is THE BEST!
Good communications, timely service, great employees. The employees are very professional. The service writers do a great job keeping you informed with status updates.
Excellent service. great location friendly staff, clean answered all questions well. Will prioritize future purchases and service at this dealership.
I left my car before my appointment because I thought they would cancel me due to the inclement weather!, but they were available at that time "excellent"
Prompt service. Friendly and professional staff . Attention to details of my car's performance. My questions are always answered. Clean bathroom and comfortable waiting area.
Service Rep Erin Taylor returns calls when you leave a message, she keeps me informed on what is being done on my car and made sure I had a loaner car knowing it would take awhile to put on my fourth timing belt on my 1995 Camry (250,085 miles)
the showroom was a clean and comfy place to wait. the rep was helpful with explaining seatbelt issue in the third row seating.
In a positive way didn’t waste my time. Was honest and straight forward. Listened to our needs and didn’t try to push us on to something else.
They made me feel at home, also they took the time to explain everything and show me on paper what I needed to know. Other dealerships make you look at a computer screen and walk away.
Rob Moffa and his service staff are the reason why I went from minimum maintenance to full service and upgrades on my vehicle. I will buy my next truck from Wesbrook Toyota as long as Rob is involved. I’ve had one or two minor issues during my four years service period and each time Westbrook Toyota and Rob Moffa sorted it same day and had my truck back to me.
Employees are courteous and professional. We have leased or purchased several cars from Joyce. She always goes above and beyond to make our experience as easy as possible.
Joyce was very honest and professional as always. Finance guy was also Fantastic. I always recommend friends to this dealership.
I wasn't rushed or pressured to buy a car. The salesman spent a lot of time with me and had a lot of patience answering my many questions.
The sales staff who helped us were excellent. Bob Garcia was outstanding both before and after the sale. Also very helpful was Joyce Scarlett.
Pleasant staff in service department explained protocol for checking airbag recall Dealership large comfortable plenty of room less worry about Covid spread
everyone is very friendly and helpful, if the person you are asking doesn't know they seek out a person who does. They go above and beyond every time.
Everyone is very friendly and helpful, if the person you are asking doesn't know they seek out a person who does. They go above and beyond every time.
I continue to use the same service advisor, Erin Taylor, when I schedule my appointments online. She is very personable and professional. I also find the dealership waiting room very pleasant and accommodating to spread out and get work done while I am waiting for my car.
Good service reps-they are easy to deal with, give me lists of options, and do not use high pressure when suggesting optional repairs.
Friendly service personnel. Fair prices. Easy to set up appointment. Work was completed on time and at the price I was given when the job was quoted.
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