Customer Testimonials

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Cars Mar 29, 2023

Salespersons were knowledgeable and friendly. Didn't feel any pressure to buy. Things went smoothly and quickly. Hopefully things go smoothly for repairs.

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Cars Mar 28, 2023

Quick and easy. No hassle. Honest recommendations and knowledgeable staff. Very pleased with my experience. Would definately drive the extra distance to have my vehicle serviced here.

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Cars Mar 22, 2023

Everything went great! Smooth purchase! Everyone from General Manager to Sales Associate was very helpful.would definitely recommend this dealership to family and friends.

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Cars Mar 19, 2023

Victor is a wonderful sales associate! His high level of patience and willingness to explain everything is a rarity in the car buying business! I really appreciated the fact that he wasn't pressuring me into any decisions and let me take the time I needed to make such a major decision. A pushy sales associate is a huge turn off for me and I'm so glad I didnt find that with him! He is a huge asset to your team and your customers! I hope to have this car for many, many years but when I do need ...

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Cars Mar 19, 2023

Professional Management Team. Selling process was great with a long test ride of the SUV. Feel service department introduced themselves which was a nice gesture on their behalf.

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Cars Mar 19, 2023

unbeatable very smooth transaction well put together team from ordering the car to paperwork into the delivery going thru the car learning all the features detailed perfectly

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Cars Mar 18, 2023

Speed, thoroughness, service (ride to work). I have been going to Westbrook Toyota from work for many years. The work is reliable and done well. I can't remember having to go back repeatedly for the same issue.

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Cars Mar 16, 2023

Joyce and Jose were so low-key, helpful and attentive! They made the car buying process so easy and I ended up with a used car that seems brand new!

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DealerRater Mar 15, 2023

Had a great car buying experience! Joyce is a wonderful salesperson, low key and so helpful. The manager Jose was great too. Ended up with a used car that feels brand new!

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Cars Mar 15, 2023

I was not in a rush and went back several times to look at cars. I never felt rushed or pressured, they respected that I knew what I want and didn't try to push anything on me. The sunroof motor was wonky during our test drive, Victor looked into it immediately, found it was under warranty by Kia. I purchased the car on a Saturday, on Monday the service desk was calling to set up a day to bring my car in to get fixed and I got a loaner vehicle. While at Kia they fixed a recall as ...

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Cars Mar 10, 2023

Service Department staff reflects courtesy, knowledge and professionalism. Erin in service is outstanding. She is a major part of why I return.

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Cars Mar 3, 2023

Your service guy Ben is top notch!! He always kept us posted on the progress of this complicated repair. I really appreciated that.

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Cars Mar 2, 2023

I have already answered questions about my experience. I was pleased with service and dealership. Good assistance and staff. Have a good day

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Cars Mar 1, 2023

sales person seemed to have our best interest in mind and was not pushy, listened to what our interests were.

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Cars Feb 26, 2023

Erin Taylor was my service advisor. She was courageous and knowledgeable. She helped with a future tire purchase at Westbrook Toyota. I plan to continue servicing my toyota at this dealership.

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Cars Feb 25, 2023

Excellent customer service and reception. Was checked in and kept updated. Service agent explained current works being done and future work recommend on next service date

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Cars Feb 22, 2023

Dennis was very knowledgeable, friendly and polite. We enjoyed working with him. We love our car and thankful he suggested we try it.

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Cars Feb 17, 2023

I was given excellent and knowledgeable service - Shana Keirn was excellent is all aspects of customer service. Kept me informed at all time for the work progress and needed work and related costs.

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Cars Feb 15, 2023

Very thorough service and an attentive customer service person. Always keeps you updated on the amount of time and provides a list for your next visit

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Cars Feb 14, 2023

People are friendly, and likable. Service is relatively quick. The waiting area is comfortable, the water cooler and coffee are appreciated.

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Cars Feb 12, 2023

Very good service. Our salesperson Ron was knowledgable and caring. The dealership was efficient and able to answer most questions. I would recommend this dealership.

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Cars Feb 10, 2023

Westbrook Toyota has very kind team members. Great communication about the repairs and follow up was great too about what I might need to do in the future. Efficient process. Comfortable waiting area.

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Cars Feb 7, 2023

Does. not take very long. and nice place to wait. Courteous services done well. I can't think of anything else to say.

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Cars Feb 4, 2023

Oil change and tire rotation only took 45 minutes.Service dept associates went out their way to make me feel like a valued customer.

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Cars Feb 1, 2023

Efficient, thorough, thankful for the close follow up given the competitive nature of the car market lately. Appreciate the help from everyone that was a part of the sale

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Cars Jan 29, 2023

Great personal experience and very nice and helpful dealers. Great very clean and nice atmosphere. Loved how they offered coffee and water.

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Cars Jan 25, 2023

I sent my Daughter who has never gone through the service process and it was a snap. She had no questions when she got home. Thanks Erin!!!

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Cars Jan 23, 2023

Professional and dedicated personal. Trusted. Waiting always less time than first told. Personal is telling me up front how long it will take.

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Cars Jan 21, 2023

Very pleasant experience from start to finish. Was greeted at door by a friendly associate and then once service was done I was properly informed.

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Cars Jan 18, 2023

Fast courteous service. Staff is very knowledgeable and not pushy. Showroom and drop off area are always clean. Would defiantly recommend buying from or having your vehicle serviced at Westbrook Toyota.

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Cars Jan 16, 2023

I liked the Prompt, quick and easy scheduling. The Staff could be friendlier. I did not receive a call back for service that was recommended.

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Cars Jan 16, 2023

Fast service and price was a lower price than originally quoted. Wait was shorter than anticipated. Great experience at this dealership.

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Cars Jan 15, 2023

The service department honored my request to complete specific work done on my Prius. They also recommended necessary work that my car needs at the next visit.

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Cars Jan 9, 2023

Service person, Catherine McShane, is always friendly and professional. I believe the work is done properly and it is usually pretty wuickt

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Cars Jan 9, 2023

Fast and efficient and overall in a timely manner. Very happy with this facility for service and purchases. Happy customer

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Cars Jan 6, 2023

my service person was very nice and knowledgeable and let me know what exactly needed to be repaired and how long it would take.

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Cars Jan 6, 2023

Great customer service and people. They are accommodating with regard to loaners etc. There is excellent communication and a great service department. I would highly recommend this location for your Toyota service needs.

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Cars Jan 2, 2023

Your dealership was able to locate the car I wanted. My salesman, Ross, made it easy to purchase this car at a time in car buying history that was was very difficult and stressful. I wanted the car by Halloween. Ross said up front I would not get the car until the end of the year. Even though I hoped to get it sooner, the car came in as promised one week before Christmas. He kept me posted on the progress with the car over the 5+ months that I waited. He picked me up at the New London Ferry Terminal ...

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Cars Jan 1, 2023

Did not try to sell me on services that I didn’t need even though had the opportunity to do so

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Cars Dec 30, 2022

The service agent kept us informed about the needed repairs and costs that we would be looking at during our visit.

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Cars Dec 29, 2022

Greeted courteously, desired car was prepared and available. People were all friendly. Had the car I wanted which was great in these conditions

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Cars Dec 29, 2022

The facility is very clean, the staff is friendly and helpful. Service waiting area is comfortable. Service appointments are generally easy to schedule.

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Cars Dec 24, 2022

In and out quickly. Very professional. Every customer is treated like family. You are updated on progress during the service.

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Cars Dec 21, 2022

The Service Representative, Erin Taylor, always provides the customer with up-to-date information on your car and is both efficient and courteous. She is the best Service Representative in that Department.

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Cars Dec 19, 2022

Our salesman, Ross, was fantastic. He responded to every one of our questions promptly with expert knowledge. He even continues to respond even though the purchase is complete! We would highly recommend Ross.

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Cars Dec 14, 2022

Only waited half an hour or so for service to be completed. Waiting area was comfortable. Employee explained exact service to be performed

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Cars Dec 13, 2022

Very knowledgeable and friendly staff. Made it feel like I was buying a vehicle from a friend instead of a dealership

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Cars Dec 12, 2022

Ease of scheduling appointment Quick and speedy service. Friendly staff. clear discussion of service and cost. Fair price for service prepared Always uses Westbrook Toyota for service

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Cars Dec 10, 2022

I brought my car in at the scheduled time and was out the door in about an hour. Service reps were very friendly and helpful.

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Cars Dec 6, 2022

Fast and convenient. Was easy to check in and my oil change took about 30 minutes. Staff was very friendly.

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Cars Dec 2, 2022

The girl I dealt with was very pleasant. The wait time was reasonable for putting on 4 new tires and getting an alignment and the facilities were very clean.

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Cars Dec 2, 2022

I was there Loved the coffee and the work was done quickly and well. comfortable waiting area, everything included in one bill

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Cars Dec 1, 2022

Service department is well organized, In and Out are always smooth and service is timely and sensitive to our schedule

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Cars Nov 27, 2022

Easy appointment setup online, arrived at dealership, service writer had my vehicle in the shop very quickly and everything was done on time an hour later. Everybody did a good job!

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Cars Nov 27, 2022

Felicia got back to me promptly, and made sure I had a loaner for as long as I needed it.

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Cars Nov 27, 2022

Alway professional, friendly, competent service with a thorough explanation of services needed . The waiting area is bright, clean and comfortable. Love the availability of coffee and water,too.

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Cars Nov 25, 2022

The service is excellent, efficient and friendly. The staff is knowledgeable and helpful. I wish it were easier to get a loaner for service.

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Cars Nov 23, 2022

Very helpful service advisor- informative without pressing me to do anything. Scheduling my appointment was also very easy and convenient

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Cars Nov 23, 2022

Excellent staff who go above and beyond to satisfy the customer! I highly recommend Westbrook Toyota for all your Toyota service needs.

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Cars Nov 22, 2022

They were expecting me. Took the car right in and my wait time at the shop was not bad as result.

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Cars Nov 21, 2022

hours were very convenient, employees were very helpful, explanation of issues was complete, cost estimate was accurate, the locationm is handy to the highway

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Cars Nov 16, 2022

From dropping vehicle off to picking it up the service experience is excellent. All personnel are knowledgeable, efficient and friendly.

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Cars Nov 10, 2022

Dennis walked me through the process with ease. This was by far the most pleasant and easiest buying process I have been through. In general the sales staff was extremely friendly and curious!

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DealerRater Nov 10, 2022

Clean facility. Extremely friendly staff who goes above and beyond to meet your needs. I highly recommend both the sales and service department!

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Cars Nov 10, 2022

Friendly, professional advisors and technicians. Good communications and work explained in an easy to understand way. During each repair they inspect the car and recommend things that may need repair.

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Cars Nov 9, 2022

Joyce our sales woman listened to our needs and was not pushy with her sales technique. She was kind friendly and fun. Very smooth buying experience

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Cars Nov 6, 2022

Zack was great the tech discovered that locking lug nut was strip on driver side rear tire . I explained to Zack that your dealership is the only one servicing my truck. Zack took care of the problem

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Cars Nov 2, 2022

The People were very nice and Efficient. The Waiting area was comfortable. Overall the service experience was very good. Totally would recommend this dealership.

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Cars Nov 1, 2022

Shana Keirn, my service advisor is the best despite several avoidable screw-ups behind the scenes. Everything worked out ok, but the mistakes didn’t need to occur.

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Cars Oct 31, 2022

The purchase was made simple and easy to complete by the sales team. The dealership was clean and inviting, sales team were friendly and efficient.

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Cars Oct 28, 2022

The staff was very courteous but I was a bit shocked at the price for an oil change … $82.17 and they didn’t even do a tire rotation!

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Cars Oct 27, 2022

Pleasant experience, professionally done. I have highly recommend Westbrook Toyota to my family and friends . Please continue to keep up your great experiences . Thank you for everything.

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Cars Oct 25, 2022

Everyone is very friendly, supportive and helpful with any questions/needs.Would definitely refer a friend or family member to this facility.

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Cars Oct 25, 2022

Knowledgeable, friendly, patient with questions. Considering all that was done at my last visit, time there went quickly. They were ready for me as soon as I arrived...no long waiting.

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Cars Oct 25, 2022

Discount on Bill , comfortable furniture, quiet atmosphere,great models in beautiful showroom Great service Friendly representative Good coffee, great water

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Cars Oct 24, 2022

Friendly, knowledgeable, efficient service. Customer is greeted immediately and customer concerns are addressed thoroughly. Pricing is fair and long-term customers earn discounts.

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Cars Oct 22, 2022

Just purchased a certified pre-owned Toyota RAV4 from Westbrook Toyota for my sporty mother and traded in her Sienna. The Rav4 is gorgeous. Love the 160-point inspection checklist and warranty for their pre-owned cars. The car looks and runs as though brand new. The salesperson Victor was absolutely fantastic. He was knowledgeable, informative, trustworthy, patient, and kind. He carefully listened to my mother’s needs and concerns. We didn’t feel even slightly pushed or played. He made the entire process smooth and painless. Deeply grateful. Absolutely love having her in this beautiful, reliable car that is perfect for her. ...

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Cars Oct 22, 2022

Courteous, thorough, full service. I got a ride from the dealership to work and back to the dealership. Was informed promptly when done.

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Cars Oct 21, 2022

Although I was there for @2+ hours, I knew it would be a long time, I was comfortable waiting. We have always had our 2014 Avalon Hybrid serviced at a dealer. Just feel better that way.

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Cars Oct 21, 2022

The people were kind, friendly, remembered my name as well as my daughter’s when I visited a second time, and moved the buying process along quickly. They made the whole car buying experience pleasant.

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Cars Oct 21, 2022

Great service personal got me in and quickly. I would recommend Westbrook Toyota to anyone. You guys are the best that’s why we have been using you for almost 20 years.

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Cars Oct 18, 2022

easy to get an appointment. good customer service reps very close to shopping don't really know what else to say

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Cars Oct 18, 2022

Work was done. The price was good. Took a long time. I only learned after that recall work was also performed.

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Cars Oct 16, 2022

Prompt courteous service . Service advisor was extremely helpful, nice and efficient. The work was completed in a very timely fashion. Vehicle was returned promptly.

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Cars Oct 13, 2022

The people are wonderful I enjoyed working with Joyce tremendously. She took her time to explain everything I needed to know about my new car.

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Cars Oct 13, 2022

Everyone is friendly and courteous. Love your service advisors, they explain everything and the check out cashier ( young girl, dont know her name) is very friendly and courteous too.

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Cars Oct 12, 2022

Westbrook Toyota saved the day for my Trinity College sophomore and consequently helped the entire Trinity Rowing Team. My son had a car accident on his way to college this fall and Jose Espinosa, Ross Stands and Tony Mumtaz came through for us. They were so efficient that within a matter of days my son was able to conveniently give Westbrook his rental and drive away in a beautiful SUV. The service was incredibly accommodating, even handling our transfer plates and subsequent out of state ones and registration. Every morning members of the Trinity Crew Team commute to practice in ...

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Cars Oct 9, 2022

Efficiency of the work was very good as was the courtesy of the customer service. My dissatisfaction is explained in another section of this survey and has to do with additional work the vehicle needed which was not assessed, reported or detected. The service rendered did achieve the projected objective.

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Cars Oct 8, 2022

Scheduling service online is quick, easy, and convenient. Receptionists at the vehicle drop off are very customer friendly. Service was completed in a timely fashion. I’m very happy with this dealership.

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Cars Oct 7, 2022

Prompt and reliable service; representative explained everything and offered discounted coupons for work needed; took care to ensure work was completed in timely fashion

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Cars Oct 5, 2022

Always fast Been buying there for like 20 years it is always easy and fast and teh people are great to deal with and priceing is fair .

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Cars Oct 5, 2022

Erin Taylor is a fantastic Service Representative and Chuck does fantastic work on my car. Chuck even came in on his day off to work on my car which I very much appreciated. His working knowledge of my '95 Toyota car is not matched by others.

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Cars Oct 4, 2022

prompt initial service entry for appointment....diagnostic cost up front....repair cost twice that....no assurance it solves the actual problem....got taken for $150....issue unresolved....and the issue has a service bulletin and full coverage through 36K

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Cars Oct 2, 2022

Great Team Approach! If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. Pricing is 100% fair! No price gauging during the pandemic shortage like so many other car dealers are doing ( actually it seems like most or all others are doing ). NOT THIS DEALERSHIP! Edgar Rivera, Joyce Scarlett and Tony Mumtaz helped me purchase my dream vehicle. These 3, or any of the other incredibly friendly and fully competent team should do that for you!

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Cars Oct 2, 2022

Westbrook Toyota has serviced my Toyota Prius Prime for the four years that I have had it. They provide excellent service in a kind and timely manner.

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DealerRater Oct 2, 2022

Great Team Approach! If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. Pricing is 100% fair! No price gauging during the pandemic shortage like so many other car dealers are doing ( actually it seems like most or all others are doing ). NOT THIS DEALERSHIP! Edgar Rivera, Joyce Scarlett and Tony Mumtaz helped me purchase my dream vehicle. These 3, or any of the other incredibly friendly and fully competent team should do that for you!

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Cars Oct 1, 2022

Straight to the point in price no hidden costs break down of the total price. What was laid out was the cost

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Cars Oct 1, 2022

Service by Erin Taylor excellent customer service. It is a pleasure dealing with Erin, She keeps me informed and advised

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Cars Sep 21, 2022

The customer service is very friendly everytimeI have maintenanceon my car, car is looked at in a timely manner and facility is clean.

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Cars Sep 20, 2022

Everyone is always so nice and easy going. Sometimes I feel a little spoiled because they go above and beyond.


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