Customer Testimonials

Friendly, helpful staff. Uncovered problem was explained in great detail during our 24,000 mile check-up. Options for addressing it were explained and we were able to decide on the best course of action without any pressured sales pitch.

I was very happy for the good work they did to my vehicle and the good treatment I received The waiting room is very comfortable and a very comfortable environment

No pressure - clear info about what my car will need done maintenance wise in the future. Great easy going customer service.

Service staff is friendly and efficient. Waiting area is clean and spacious with comfortable seating. Service is prompt and efficient.

The service advisor was very knowledgeable and friendly. The service was great. The car has more pep than when new.

The service staff is so friendly and helpful. Erin and Shana helped to assure me and actually made sure that my car would be 100% for my vacation.

We ended up with a nice vehicle at a reasonable price. Ask for Dennis Mazzaro - he did a nice job.

Knowledgeable and courteous staff. Quick service times and reasonable rates. Clean facilities and the shuttle service is awesome! I would definately recommend!!

Everyone was very kind and very helpful! It was a very comfortable, clean environment. Everything was very well organized and the car buying experience was made enjoyable!

Friendliness, estimated time accuracy, clean facilities, clean car after service. Excellent service. Would recommend this dealer to all my friends ( I already have).

Patrick is a professional and wonderful staff. I’m very satisfied with his work for me. He helped me solve my car’s trouble problem. I trust him as a good friend due to his nice service.

Professionalism and knowledge. Erin in service is a star. They are very accommodating with scheduling when we bring in multiple vehicles for service.

4Runner broke down on the highway. Called Rob Moffa in service and he advised me how to proceed. I was going on vacation today so he squeezed me in the next morning and I was on my way that afternoon.

The team at Westbrook Toyota are amazing. I am on my 2nd vehicle with them. Service manager and team are great.

Love our service guy Rob. He’s the best! We’ve used the dealership for years. We love our Toyota’s. We’re on our 6th and 7th cars/trucks.

Good service, helpful people checking you in. Informative on what needs to get done to vehicle. Nice waiting area, coffee and water are available, which is a nice touch.

Everyone was fast, attentive and helpful. I’ve been going here for many years because of their hospitality. I’ll return for future Needs!

Friendly people, great facilities, fast service, service people monitor recalls and savings deals. They worked with me to try to save me money.

Very fair prices . Service was done promptly. Friendly staff. Would recommend this dealership. Location is easy to get to.

Erin at the service depart . She is always professional. Very knowledgeable about what she does . No matter what time of day I show up Erin is always Bright, Pleasant , welcoming , Reassuring, Gentle and warm

This is the second time I came there and bought a car. I was greeted by Joyce and she was very good at helping me with my purchase.

Stacey is very friendly and responsive. She knows her cars and can help me get what I am looking for .

Very easy to deal with. Fair prices for a hard to find car. Joyce was very responsive to my inquiries and concerns.

Everyone is professional and polite whenever we bring our Prius in for service. The waiting room is comfortable and coffee and water are provided. We are updated and maintenance is always completed in a timely manner.

Simply the ease of making the appt., the clarity of what my vehicle needs and the related cost and the overall expedience of the service trip.

My experience has service always timely and each rep friendly and accommodating. The single time I experienced a billing glitch, it was rectified, with apology, before I had even noticed it. That shows the level of service I have come to expect.

Just pulled right into the garage and received timely service. Service staff was friendly and professional. Waited in a great lounge with terrific coffee maker.

Dealing with Customer Service person, Cathrine McShane, was a pleasant experience. She was able to answer my questions and made me feel comfortable.

Timely visit, no wasted time, no BS games, fair price on trade-in and purchased vehicles. Manager and Sales Rep were very helpful.

Shana was wonderful in the customer service department. She went over everything that needed to be done and also told me what service should be done in the future.

Accommodated my schedule and got all the work done in the time they promised. Service staff is very knowledgable and courteous.

Customer service. As a single woman, I am extremely weary of car dealerships or mechanics in general. However, I have been a customer of Lorensen’s for over ten years. They’re customer service is outstanding. They have never steered me wrong. And, I never feel as though they push anything on me.

The Service Rep was very accommodating and pleasant to deal with. They did not notice and correct my Tire Pressure indicator that was on.

They were friendly and answer our questions, but I wasn't super happy about the experience, the car was overpriced due to the shortage of vehicles and when I asked about it they told me "It's the supply and demand law", they didn't work with us on the price at all.

Rob Moffa worked hard to get me the best price on a replacement tire and repaired a leaky valve stem for no cost as the tire was recently replaced.

Friendly staff. Offered water and coffee/ tea. Nice clean facility. Set expectations of how long it would take and kept me informed Everything they did was explained to me.

I really like Erin, I usually go to her because she is so friendly, helpful and is so knowledgeable about my vehicle and maintenance services that I should have. She always has answers for me.

Stacey was our Sales Consultant. Our 1st appointment on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a ...

Read at DealerRater

Stacey was our Sales Consultant. Our 1st appointment on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a ...

I’m kept in the loop throughout the service appointment and had any problems explained to me. It’s always easy to get a convenient appointment to get work done.

Smooth and easy buying process. Only minor annoyance was that all but 1 post purchase emails including the one prompting this survey have started with Dear Matthew. My husband was not present for purchase, his name isn’t on reg and he isn’t on financial agreement. He had nothing to do with the purchase at all. It’s 2021 not 1940.

Dennis Mazorra was the best...he listened to what I wanted and found the exact thing. He was very knowledgeable about the car and was patient to explain everything to me. I feel that he got me the best deal and addressed all my concerns.

Last minute tire issue. Was able to take care of it with no scheduling problems, etc.. Was also able to take care of oil change becoming due during this last minute repair of tire.

shana was great as a service rep. Service was performed competently and the car feels and rides likes it’s brand new. Loaner vehicle was appreciated.

Great, quality customer service. Take great care of our car. Easy to schedule appointments, easy drop off and pick up.

The customer service was great! Joyce Scarlett was a pleasure to work with. She is knowledgeable and was able to answer all our questions. She made this transaction smooth and worry free. Jose and "Tony" (I'm sorry his name escapes me at the moment), Very friendly and pleasant to talk to. Our experience was a good one and I would recommend Westbrook!

The entire staff is friendly and attentive, this is very good place to do business for sales and for service

We are longtime customers of Westbrook Toyota (40 years!) and have always been impressed by the service and attention we have received there! We will always come to this company FIRST when we have any car needs.We were particularly impressed by the attention we received for this purchase from Dennis Mazorra, Jose Espinosa, and Tony in the Finance Department.

I was pleased with the speedy service, clear explanation of potential future needs, and the clean waiting area and facilities

Nothing,been treat awful I feel like I been taking advantage of me %100 and when I when back to tell them the issue they told me that I misunderstood so for them I’m a stupid person that I don’t understand what they said even that I speak the same language that they speak but like I’m Spanish todo advantage of me thinking that I don’t understand English or thinking that I don’t read English it’s so sad peopel treat people like that whit no respect and use peopels just for money

From our sales person Joyce to the service consultants, we are very happy with Westbrook Toyota. The use of a loaner is a huge plus so that we are not without a car.

Professional staff, inviting dealership and fine work. The experience is never disappointing. The work is always done as scheduled, and I always leave knowing exactly what was done and why.

Stacey went out of her way to answer all my questions and assist me with all the new safety features. She is a very patient and knowledgeable Salesperson!

My interaction with my service rep, Rob, was excellent This guy made the experience stress free. He treated me like his best friend. Hang on to him he is a huge asset.

The dealership provides prompt & friendly service. The facilities are updated and clean and the location makes it easily accessible. I have had my vehicle serviced at another Toyota dealership and found them to be sub-par. The Westbrook dealership is the only one I go to now.

Staff was pleasant but I don’t appreciate the continued upsells not do I appreciate the email from Serius after my visit.

Staff was knowledgeable and pleasant and helpful all along the way. Help was given setting up and explaining new technology.

All service work is discussed and nothing is done without the approval of the customer. Spacious waiting area with plenty of light adds to the client's comfort.

Have been servicing my cars there for years. Cathrine always goes out of her way to accommodate me. It is usually easy to get an appointment and I needed I can get a loaner car. The service is always expensive however, the cars are running well and safely. Also, the facility is clean and there is a lot of space for seating and working when waiting for the car to be serviced.

Friendly, easy and efficient process! Doug, Joyce, and Tony were fabulous, and after having a Sienna that was still going after 247k miles I just had to have another Toyota! Looking forward to servicing my new Highlander there.

Very friendly service and listened to my needs. Service reps made sure things were done and communicated very well about the progress.

My sales person Joyce was excellent! And also Jose the sales manager! They took their time answering my questions, as I purchase this vehicle from out of state over the phone.I would highly recommend Joyce as a great sales person!

The quality of work preformed from the service writer to the mechanic. I don't live local to the dealership so that should speak for it self.

Easy ,great people at toyota westbrook.buying experience was very easy no pressure during the entire process . Would recommend dealer to my friends

I have been dealing with Westbrook Toyota for some time and find them very responsive and understanding to my needs.

Communicative service manager. Comfortable waiting facilities. Expeditioys repair work. Sadly, needed to return a few months later to repeat a repair that should not have failed. Overall a very pleasant experience.

Service folks know me and asked about my old Highlander that I gave to my son. Free service for first two years is great for my new Fav 4.

Great service and the personal were friendly! Although I was from out of state they treated me as if I was a regular customer that came to their dealer ship all the time!!

Joyce was very helpful in explaining the car and lease options! She answered my questions and was very professional. A great car shopping experience!

Prompt service - car taken in for service with little delay. Explained recommended service and answered my questions. Facility was pleasant and clean. Nice waiting room.

Excellent service on my Prius, as always. I have also recently purchased a new RAV 4 Prime and sales staff are well informed and helpfu making buying a car a pleasure.

Service department prepared on time to service vehicle atmosphere at dealership made very comfortable for waiting for repairs to be done

Prompt, courteous, knowledgeable and efficient . Go here for all my service needs when back in Connecticut. Recommend them highly

Easy to drop off car and notified when done Easy to speak with service about issues and scheduling of next appointment

Good. But took 2 hrs before service was even started. A 4 hrs day total. I always expect longer times. But I wasted a long overdue day off work. Could have been more efficient. My service people were very nice and made up for it. But could be better.

Michael was exceptional in meeting all my needs and beyond! He called me several times to update me and even used coupons to help me cover some of the costs! He is marvelous!

I had an issue with my tire and was on my way to NYC . I was nervous and called the service department. I brought the car in I Was greeted with a positive welcome and immediately took my car in to fix the issue . In less than one hour I was on the road again . The service swift and profess

Friendly, customer friendly atmosphere. The staff was extremely accommodating. Work was done to satisfaction. I will definitely be coming back for the service for my car.

Service advisor helpful, friendly, looked for best way to service what was needed. I found parts manager Jessie especially helpful as well. Knowledgeable staff!

Michael was again outstanding in his knowledge, thoroughness, professionalism, and kindness. He is a tangible and valuable asset to your organization,

Service was excellent. I forgot the reps name but he called me and answered all of my questions. Great service all around. Thanks

Professional, informative, cooperative and responsive service mixed with extreme politeness. I was given options and information on those options. Highly recommend.

Everyone is very helpful and friendly. The show room is very clean and the cars are nicely displayed. If you are looking for a new car this is the place to go to!

Bobby Garcia was a non pressure salesperson. Made us feel comfortable. Seevice appointments were no hassle and Toyama is a quality product

Great service and concern for our needs. Dealership goes above and beyond to meet our needs. Staff is very efficient/ friendly and professional.

I really enjoy working with Joyce Scarlett, its the fourth time I've worked with her. She is great and very accommodating and makes the process go smoothly.

Technical knowledge and professional courtesy of Michael Berkery at service desk. Facility efficiency and transportation provided was appreciated. Will continue to service our Sequoia at Westbrook Toyota.

Expected a 3 hour wait for the Sienna fuel pump recall fix but it took only 1.5 hours. Waiting area comfortable, uncrowded.

I need a ride when I drop off my car for maintenance. I only have to wait a short time for the ride.

Always thorough and expedient! The service staff is friendly and knowledgeable. Always give us the heads up on what to expect at our next service visit.

The facility was clean and quiet, employees were friendly, and Joyce was kind and easy to work with. She was informative and honest and not pushy.

Very friendly, very fast service! Bought my truck here for a great price and service was faster than they estimated!

Dennis is new, but was SO professional, never kept me waiting and was wonderful. Also "Tony" is very receptive and Jose is a nice guy. A great crew.

Courteous service and knowledgable service technicians. Loaner car available. Not dealership related but zI don't think that customers should be charged when warning lights go on and no malfunctions are found

Buying from Westbrook was a great experience. Competent staff that take their job seriously and provide excellent service. Friendly and personable.

Service person ( woman) forgot name. Was excellent she explained everything, was friendly and didn’t rush me. Thanks for washing my car!

Joyce was honest, straight-forward, and helpful. She was dedicated to finding us the vehicle we wanted at the lowest price. I would recommend her to anyone looking for a new car!

Very efficient, nice people, excellent saleswoman, have purchased 2 cars from here. Good trade-in value for my 2010 Toyota Corolla. Love my new 2021 Corolla!

Erin Taylor was terrific. She is consistently professional, friendly and makes the customer feel appreciated. For years I went to the dealer in Wallingford for service, their good service reps are all gone and now they are consistently rude and it felt like I was bothering them. From now on, I only go to Westbrook Toyota for service. Westbrook Toyota is excellent!!!

Price was affordable and my other lease was up. I don't have anything else to say. Twenty words is annoying.