Customer Testimonials
Westbrook Toyota is a beautiful, clean facility with awesome staff who are extremely responsive to their customers. I have bought cars from this dealership since 2010 and always have my car serviced there. I highly recommend this dealership if you want a no hassle, professional experience!
The sales manager at this dealership, Edgar Rivera, is awesome! He earned my busines from the moment I called Westbrook Toyota in error. I called thinking I was speaking with Westport Toyota that we bought our previous car from and the way Edgar spoke was different from what I experienced with other toyota dealerships. He was very polite, nice, professional, patient, kind with his words and above all, not judging. At first, I did not know whether to trust him even though I had immediately connected with him while we were talking but I took my chances because he sounded ...
Beats A-1 in Hamden, i was able to schedule an appointment within the same week. Felicia the service advisor was very friendly and professional. I was confident turning my truck over without the feeling of being herded. Comfy waiting room, coffee machine and clean atmosphere 10/10
Had a great car buying experience! Joyce is a wonderful salesperson, low key and so helpful. The manager Jose was great too. Ended up with a used car that feels brand new!
Clean facility. Extremely friendly staff who goes above and beyond to meet your needs. I highly recommend both the sales and service department!
Great Team Approach! If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. Pricing is 100% fair! No price gauging during the pandemic shortage like so many other car dealers are doing ( actually it seems like most or all others are doing ). NOT THIS DEALERSHIP! Edgar Rivera, Joyce Scarlett and Tony Mumtaz helped me purchase my dream vehicle. These 3, or any of the other incredibly friendly and fully competent team should do that for you!
An absolutely phenomenal experience!!! The team at Westbrook Toyota went above and beyond my expectations. The process was smooth, stress free, and truly remarkable. They provided an exceptional level of customer service and ensuring my happiness/satisfaction was always their top priority. I would like to give a huge shout out and THANK You to Ron DeLieto, Tony Mumtaz, Edgar Rivera, Jose Espinosa, Ross Stands, and Aaron!
Everyone is very friendly and helpful, if the person you are asking doesn't know they seek out a person who does. They go above and beyond every time.
My experience was perfect! I was treated like royalty! Very professional! My second time purchasing from them!
The whole customer experience is always great. This is my second car I buy from Westbrook Toyota. Jose, Edgar and Tony are ultimate professionals and my salesperson Christian did a phenomenal job explaining all the quirks and features related to the car. Process was quick and simple.
Stacey was our Sales Consultant. Our 1st appointment on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a ...
Great service, great facility and very nice people. I went to Westbrook Toyota for a test drive and the next day, I was driving home with my new Highlander. Thanks to the sale representative and the business manager for making that possible.
I have been contemplating leasing a vehicle for a while now and finally decided to go through with it. I worked with Joyce and she made my experience purchasing my first car easier than I could have ever imagined. She worked diligently to make sure that I walked out with the perfect car for lifestyle. I would recommend Joyce to anybody who is interested in a new or pre owed vehicle. After talking with her - I was extremely confident in my decision and could not be happier with the outcome. I purchased a 2021 Toyota Corolla SE and I love ...
I have been servicing my vehicle since 2012 and wouldn't think of going anywhere else. Erin and Rob are always there for me whether I have a large issue or a small one that I need to talk through over the phone. There is always a desk for me to work at while I wait for my car or a loaner is offered for more extensive service. Westbrook Toyota is the best!
The service rep Erin was professional, knowledgeable and informative. My service was done on schedule and recommendations made for future care. Overall an excellent experience.
Courteous and approachable staff. No pressure sales. Found the exact car we wanted. Communication was clear, price fair. Very happy with our car and this dealership, we will return to service car here.
The dealership is clean and efficient. I own a 2020 RAV4 on lease that I want to trade in for a Tacoma SR5. I have not heard back from Westbrook to review my lease and get pricing to fit my budget. Other dealerships are constantly reaching out and working to fit my needs. Westbrook has not been very communicative with me.
Erin, the service rep, was professional, knowledgeable and friendly. Westbrook Toyota was honest and did NOT try to sell me something I did not need. Being a loyal Toyota buyer, I have serviced my vehicles are several Toyota dealers in Connecticut, and Westbrook Toyota is the best.
The process was very quick, we were surprised to take our new car home the same day! The staff were both friendly and knowledgeable. We recommend Jamie!
We had an incredible experience buying a used Toyota Camry. All of the employees were so kind and accommodating. I would recommend this dealership to anyone. I felt satisfied after making my purchase.
Joyce Scarlet, Raul the manager and Jon, the finance man were amazing. I was in a difficult vehicle situation and not great credit. They were able to put me in a wonderful vehicle, that met my needs, financially and travel wise. I am very grateful.
Joyce Scarlett was informative, helpful and provided a comfortable sales experience. I'm from the northwest corner of the state it was quite a distance to come see the truck, it was all that was advertised. Glad I made the trip!
I made an appointment with Joyce Scarlett and she was exceptional. I could not recommend her enough. she gave me her undivided attention, knew everything about the car I was interested in, answered my many questions, and was extremely patient with me. I brought my 3 month old with me and she offered to hold him while I filled out the paperwork. What more can you ask for?!? Since then, I have recommended Westbrook Toyota and Joyce to my friends and family looking to buy a car. Jon, who did financing was great and thoroughly explained everything at a level that ...
The team at Westbrook Toyota truly went above and beyond to assure all of my wants and needs were met. The employees were very friendly and attentive, and made me feel like I was part of the Toyota family! A big thanks to Doug and Patrick for all their help! It's great to work with people you can trust and who really do care.
15K ToyotaCare service yielded the need for a new cabin filter as well as an alignment. No need for skepticism in the decision to have the work done since trust has been established over the years. It is comforting to know that the folks who care for my vehicle also care for me.Awesome dealership with an exceptional service department!
Westbrook Toyota is an amazing dealership, from their sales team to service department the service provided is the best. We will never purchase a car from anywhere besides Westbrook Toyota! Joyce & Jose made the process so easy. If you are car shopping this is where you should go hands down!
Went there for the first time and my experience was great.They helped me get the car i wanted with no problems.Will go back soon.
I worked with Ryan Perez in buying a used car at Toyota of Westbrook. I found Ryan to be very helpful with the process and had a good experience.
The people - Erin!!! The ease of making an appointment. The service, including the attention to cost savings and a look to your next visit. The comfort and amenities in the waiting area.
Overall a good experience from the Sales Manager to Sales Rep & the dreaded Finance Mgr...I walked out with a new leased vehicle without being felt taken advantage or brow beaten by the Finance Mgr (unfortunately my first experience with my first lease was horrible (the Finance mgr).....So, I was pleasantly suprised as I drove off
Today I had the pleasure of picking up my 2019 Corolla! The help of Joyce, Jose, Rick, Jason, Steve, and Patrick was outstanding. The effort made in my behalf was superior. Within a few hours, everything was all set for me to pick up and drive away in my smart and snappy looking Corolla. I could not have had a better experience.
This was my eleventh Toyota overall and my third new car purchase at Westbrook Toyota. The staff pleasantly worked with me to bring about a equitable deal.
The dealership is clean and appealing. I purchased a new SUV and found the sales staff to be extremely accommodating to all of my requests. Ross was great in helping me pick out the SUV I wanted and delivered a great vehicle.
Surprised by low price for oil change with compete inspection of tires and brakes plus car wash. Service person went extra mile to generate tire options. Alway appreciate nice desk for working and good coffee while I wait.
Jason has been excellent in helping us lease a Highlander and in continued support. He has gone out of his way to help and be or service to us. We highly recommend Westbrook Toyota!
Professional and courteous service advisors, good quality work and being honest on what are needed to be maintained and/or repaired. I have purchased 4 cars from this dealer. My fifth car will most likely be purchased there as well.
I got thousands more for my trade in than I thought I would. Jose and Ross were great to deal with. No pressure and easygoing. Ross is patient and answered all my questions. I’d buy there again. They are worth the trip.
Very knowledgeable and friendly staff. Made the whole process painless (and fun). I think I have definitely become a member of the "Toyota family" and would highly recommend them!!!!!
We appreciate the non pushy approach Jason has and that he gave us a lot of time to decide on a vehicle that was right for us.Even though we had no idea when we first walked in the door. Jason went above and beyond to let us try every option in vehicles. We ended up buying a Toyota Tundra in silver.
I researched several cars and visited MANY dealerships where I felt I was a contestant on Deal or No Deal. Westbrook Toyota provided a professional, honest and genuine experience. A fair deal was discussed upfront and the needs of my family were met without wasting time. Ross and Ed were patient and understanding.
This is our 5 Toyota, and the second purchase from this dealership. It was by far the best experience we've had purchasing a car, from the minute we drove in to take a look at the cars, to the minute we drove away with our new Rav4. They went out of their way to find us the car we wanted in the colors, both inside and out, we were hoping for. We are very happy with our experience at Westbrook Toyota, and so glad that we were able to work with Ryan Perez. He was wonderful, and an asset to ...
Westbrook Toyota’s service department is the best I’ve ever been to. It’s clean and neat, state of the art, the employees are always happy and know the product very well, turn around time is quick, the techs do a great job at looking over the car and will even show me what issues I have if any. I highly recommend them!
I bought a car from John Woo at this dealership. He is kind and considerate while always being professional and efficient. Everyone that I met there was very nice. This was by far the best. I will recommend this dealership and John (and Ryan) to anyone I know looking for a car. Thank You all, Mary
Beautiful facility with pleasant and helpful sales people, especially the young man who helped us, John Woo. Will return there for service even though it's a half hour away..
Stacey Coleman went above and beyond as our salesperson. She took her time to make sure we understood the features and helped us find the perfect car! Edgar was also very helpful. I am a second time Toyota buyer and already love my new car.
Team was very attentive and communicated with during the entire search process. They made the trade-in, registration transfer process, and the updating of my insurance simple and pain free. The car look great when I picked it up and they spent time with me going through the new features of the car.
Both Ross and Chris Young were fantastic to work with. The best auto buying experience I have had in over twenty years. I would recommend to anyone looking for a car.
Everyone was really nice. I first got contact with Joyce, who was really nice and helpful. When I got into the dealership, Jose explained everything to me in details and he was also very friendly. After we decided to finance the car, it was already 40 minutes away from them shutting the dealership, but they decided to keep up there and work on the paperwork. Edgar helped a lot in getting all the paperwork done. By the time everything was done, it was about 8:20 pm. They should be on their way home by then, but all three of them stayed with ...
Chris Young went above and beyond! Easiest car buying experience I have ever had! From start to finish an outstanding job, you have a customer for life! A+++ Thank you!!
I experienced excellent speed of transactions, thorough knowledge, helpfulness of the staff. A dealership you happily will come back to again and again. Highly recommend this Dealer,
One night my husband found an incredible internet deal on a Prius, the best in the US actually, so the next afternoon we drove from New York to Connecticut about 2 hours and 45 minutes. I was researching the dealership and everyone was raving about Stacey!! I called to be sure she was available and we are so glad we did! She is friendly, honest, professional, fun, attentive, knowledgeable, simply AWESOME! She really put us at easy being we were from out of state and handled all the details for the sale and delivery! She contacts me periodically to see if I ...
Just got our 2nd Toyota here and love the sales and service team. They have a small town feel with all the selection that you'd expect!
I RECENTLY PURCHASED A 2012 CAMRY SE FROM STACY. SHE MADE THE WHOLE EXPIERIENCE WONDERFUL. IT TOOK NO TIME AT ALL TO GET ME INTO THE CAR I WANTED AND READY TO GO. THANK YOU STACY!!!
I was dreading getting a new car as I had had my Mitsubishi for 11 years, but it was time. I went to Westbrook Toyota in August of 2014, and met with Stacey Coleman. Stacey was not only knowledgeable, friendly and funny, but genuine, professional and not pushy at all. She was interested in putting me in the right car for me. She listened to what I was looking for, and what I was able to do financially and she delivered. I had some financial issues in the past, and Westbrook Toyota worked hard and went above and beyond to get me ...
Very. Personable friendly helpful in all areas very good expierance I would go there again for another car and tell people about this dealership I was very impressed
That dreaded time came in my life when it was time to replace my 2001 Dodge 2500 pickup truck-it has served me well but it was time to move on. Actually I dreaded the thought of going to look for a new/used truck. I had not in the past always had a great experience in buying new or used vehicles. Well this one time was the great exception, truly had an exceptional experience dealing with the folks at Westbrook Toyota, Westbrook Connecticut. I had got pre-approved for my loan and every day for the last several weeks kept checking in the ...
My experience with this dealership is so far ahead of any dealer I have dealt with in the last 40 years. From price negotiation to trade in value, everything was above board & transparent. They delivered my vehicle when every other dealer could not even locate said vehicle. The closing on the deal was efficient & the smoothest I have experienced in picking up a new vehicle. Tom Ryan runs a sales crew that he backs up with his word. I would go out of my way to purchase another vehicle here without even thinking about other alternatives.
Very friendly staff, great prices and great stock of vehicles and they Will do everything in their power to Get You in a new car. The service representatives are great. They are quick responding when You drive in. Our overall experience with westbrook Toyota and especially with stacey coleman was simply perfect. We are very happy with our purchase. Great friendly and professional experience. Would highly recommend westbrook Toyota # 1. I love my Toyota camry SE 2014.
Stacey was a very competent Salesperson, customer friendly and has a great deal of knowledge of the cars she sells. She took a great deal of time to set up Blue Tooth and explain the new features of the Rav 4' Debbie was very efficient in handling the paperwork. Tom was very helpful In taking care of all our wants and needs. All three individuals were very pleasant and a credit to Westbrook Toyota.
I didn't buy my new Toyota from this dealership because it was far from where I stayed. But I'd definitely recommend this dealership because of the excellent customer service I received from Christina. She went well above and beyond her job description to help me and make sound decision.
We purchased our Prius Plug-In from Westbrook Toyota and got a great deal. It was the lowest price I found among 4 different dealers. We love the car and what's even better is that the service at Westbrook is outstanding. Fast, efficient, and convenient every time we've been back. Don't be nervous about buying from them just because they are a big dealership it was a great experience.
My purchase of a new 2013 Avalon Limited was a positive experience from my initial visit to see the new design to my return to make a purchase. My sales consultant, Stacey Coleman was welcoming, knowledgeable, and supportive throughout the entire process, ensuring that I had all of the information that I needed to make the best selection. Stacey went above and beyond in following through the deal right up to the moment I drove the car out of the new car delivery area. She patiently went through the many amenities of the car to ensure that I understood how things ...
Stacy was very friendly and helpful on finding us the right vehicles, never pushy and gave us the best deals possible. We went to look at a car last year and then a truck last month, both times buying the vehicle the same day and driving off the lot in it.
I am from Long Island and recently had an issue with another dealership in Conn. that "just happened to get a deposit from someone off the street just before I got there" on the truck that I was interested in. Three hours of driving wasted. Westbrook had the Tundra that I have been looking for at a fair price. Jon Lehane called me back quickly and was able to negotiate conditions and take a deposit over the phone. I receive a fair value for my trade in and was driving my 2011 Tundra out of the dealership the following ...
I am a loyal Toyota owner. My vehicle needed warranty work to be done and I was pleased with the outcome which came from honest employees like Cheryl and Bob. The service that Cheryl has provided during this period as well as in the past is high quality and Bob is a great new addition to the Westbrook dealership.
My wife and I loved Stacey Coleman. She was friendly, professional and extremely knowledgeable. She was extremely helpful and was responsive to all our requests. The dealership is very friendly and go above and beyond to help you get what you want. I will return to the dealership and Stacey and will recommend them to all my friends and relatives.
When I got there a sales representative immediately helped me. The first thing they asked was which car I was interested and asked if I would like to try it out. 20 minutes later I knew I loved the car and Jon asked how I was thinking about paying for it. We went over all the options and found the right one for me. He showed me the latest in car care and any packages i wanted to go with it. He did all the paperwork in a professional manor and answered all my questions. I also wanted a tail fin ...
Employees are polite, knowledgeable and professional. Work was completed on time and our 12 year old Sienna Van was running like new. We will be buying our new vehicle at Westbrook Toyota.
I came to this dealership to look for a specific vehicle. I met John Lehane in the lot and we talked about what I was looking for and what I had for a budget. A few days later he called and we met to go over a vehicle he had found that would fit my needs. John and the staff at Westbrook Toyota worked hard to met my budget and where quite knowledgable in the options available to enable me to by the truck. At no time did I feel pressured on the sale and all in all it was ...
It was a pleasure to work with Stacey. I had visited other car dealers before visiting Westbrook Toyota and was very turned off with the sales people. Stacey was willing to listen to what I wanted and could manage within my budget and did not try to sale me more than what I needed. I have shared my positive experience with friends and relatives and would not hesitate to recommend Stacy and Westbrook Toyota
Stacey was a pleasure to work with from start to finish! She knew her cars and nothing stumped her! We were playing hard to get & spent half a day at the dealership test driving, dealing over the desk etc. and she was patient the whole time. (We had a 240,000 mile Toyota van we were reluctantly trading in!) In the end, we all got what we wanted & we drove away in our new van. Stacey even got out some tools and elbow grease when we couldn't get our old license plate off! In addition, we had troubles syncing ...
Stacey was very helpful. We were purchasing a used and new car at the same time. Excellent experience. Stacey went above and beyond. Thank you
This was by far the best car-buying experience I had. I was very specific about the vehicle and configuration I wanted and the price I wanted to pay. The Sales consultant I dealt with and all of the staff were very accommodating, polite, friendly and easy to work with. In preparing the paperwork, they took time to walk me through the options and not rush me into any decisions. I loved the fact that the price I received was the best compared to competitors and the service was first class. When I came to pick up the car, it was ...
Stacey was very quick to understands what my needs were and was able to come up with a vehicle perfect for my needs. She was extremely pleasant to work with and a complete professional. I'll be back!
I had an excellent expierence at westbrook toyota and Jon Lehane was great to work with, friendly and very informative, I would recommend him and westbrook toyota to anyone. thank you , Jon
I came in requesting a female sales person. Stacey was an exceptional listener. Met all my needs immediately. Enjoyable person and experience. Will recommend Stacey.
I had one of the best experiences if not the best experience on July 31st when I bought my new 2012 RAV 4. Start to finish including test drive to signing the final paperwork for financing took under 2 hours. I would recommend this dealership to everyone.
Stacey is very personable and couldn't be more knowledgeable in selling her product. She's a good listener which led to our feeling comfortable and confident that we were getting the best deal for us. She'll get our recommendation when friends are looking for a new car.