The Technician found the inexpensive but more labor 8ntensive solution and saved me $1,000. It Was an unexpected result. And greatly appreciated.
Friendly staff especially Jose Edgar and Ross they make you feel like you are family the service department and also the rest of the staff are great this is are fourth vehicle from Westbrook all were great
Your people are very knowledgeable, courteous and efficient both in service and sales. Toyota is TOPS; I have leased Highlanders, Rav4s and Priuses (my wife).
Joyce was a great sales person, very straight forward and communicative through the whole process without trying to "sell" too hard. Would definitely recommend!
Catherine is the best - its always pleasant checking in and working with her - the new guy wasn't bad either.
Customer service. I have been a customer of Lorensen Toyota for about 10 years now. They take my car immediately, there’s a nice place to sit and wait and I’ve always been serviced within an hour or so. Very good customer service.
My experience with the dealership has always been very good, yet my experience with your "Collision Manager", Forrest Cobb at Lorenson Toyota was not, and based on that I would think twice before referring you to anyone
It was rather short and sweet, We needed a car and it was perfect one available for my price range. My Daughter spoke with Mr Ross and he was helpful and looked out for us when we told him we were on our way> Also Mr John Woo was very pleasant to speak with and thorough.
People are great. My service advisor was awesome - knew what she was talking about, friendly and helpful. I like the way I was welcomed to the service area.
Professional, courteous and efficient service. From beginning to end, everyone was very helpful. Would recommend Toyota Westbrook to everyone interested in leasing or buying a car.
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