I have never been a fan of dealership service centers from poor treatment in the past. So when I had to bring in my toyota for warranty repairs i was not looking forward to the whole ordeal. I ended up dealing with Erin in the service department. She was very pleasant to deal with and understood my concerns about my vehicle. She kept me up to date on the progress and I was off in a loaner in no time. I feel I was very well taken care of.

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Having been married for 50 years with three children we have purchased andMaintained many many vehicles and dealt with a great many car dealerships. However in the past ten years we have dealt exclusively with Westbrook Toyota . There are several reasons for our loyaltyOur salesperson is Stacy. She isKnowledgeable and is an advocate forCustomers. She wantsThem to get the best deal possible Stacy knows everything about ToyotasIf there is something she is unsure ofShe immediately researches the information. She fights for her customers to make sure they are satisfied. She is their advocate. We love working with herStacey is the BEST!!The management crew Is terrific.Edgar and Jose’ are great to work with. They make negotiating pleasant and actually fun. Again they also look out for the customer. When called over they are not the typical condescending and pompous managers. They are wonderful. Last of all let me tell you about the service department. They know their customers by name and car. They always work to accommodate your schedule and give excellent guidance on service optionsSo I guess you understand by this review that we think the Westbrook Toyota dealership is the best.If you are looking for a car always start your search at Westbrook Toyota with Stacey Marie and Don

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You did what needed to be done which due to the mileage was only checking and topping off the fluids which you didn’t charge for and performed a recall on a blower motor.

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I liked that I didn't have to go through the drama and pretentious b.s. typical at a car dealership. Stacy and Rick were professional and helpful, and in the end we had a deal I was happy with. I was reluctant to buy out of state (I live in NY), but it wasn't difficult. Westbrook Toyota (Stacy & Rick) gave me a better deal than my local dealer.But, the really bad part was the finance person. For this awful experience, I gave them 3 of 4 stars, or three quarters good. (like good ambiance, appetizer, main course, horrible dessert). He tried to make feel like a fool for not accepting his offers. When I asked not to give me stories of what "smart people" do, he became enraged and threw papers and his Ipad around. I politely had been declining his numerous offers, but at that point I told him I was walking out since I wasn't going to take his abuse.

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Good experience they kept their commitments and were willing to fairly negotiate. Car was ready quickly, was clean, and they attached the dealer installed add-ons promptly. They also gave us a loaner when the work was being done.

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My Sales Consultant Joyce Scarlett and Sales Manager Jose Espinosa were " Truly Exceptional" . I didn't think I was leaving with my 4Runner that day but they worked it out and I took it home.

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You guys don’t try to get me to pay for extra maintainence like some of the dealerships that my friends use do.

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The staff is very friendly and accomodating. Work is done in a timely fashion and the wait area is comfortable and clean.

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Westbrook Toyota offered us the best car-buying experience I have ever had in a dealership, soup to nuts. From Dan welcoming us, to the Internet response team, to the great Stacey Coleman, who took a real personal interest and commitment to finding us the right car and best deal she could, to Edgar, John Woo, the entire team, it was a true pleasure! We left with the perfect deal for us at the perfect time.

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